Autumn on the Farm 2024

General Questions: 

Q: The session has already started can my child still sign up?

A:  Yes, simply sign up and email our office and we'll refund the difference for the sessions missed.

Q:  How do I register?

A:  New families who have not registered in 2022-2023 will need to set up a household account.  Returning families simply login and make updates as needed and register.   We always recommend setting up your account, loading all your children's health forms, checking your account and your children's info, etc.. in advance of registration day to help save you the time!  

Q:  I tried preregistering but it doesn't recognize my email?

A:  If you already set up a household account on our registration site in 2022 or 2023, simply log in with the email you used.  You can reset your password if needed.  If you have not signed up for a program in 2022 or 2023 then set up a new account.  Issues resetting your password?  email us at programs@hollyhillfarm.org

Q:   My child has already done a program at Holly Hill Farm a few years ago, why can't I just login ? 

A:    We launched a new registration system and website in 2022.  All families/households are required to set up an account.  The good news is you'll use this for future registrations and your records can easily be updated here by you anytime!  Keep your login info handy as you'll need it again.  

Q:  What if I don't have my child's health care letter from their provider?  Or it is old?  Or they haven't had a physical yet this year?

A:  You must submit a letter to complete your registration online - the system will not let you skip this step.  State and local health administrations require us to receive and review these letters and visits/letters must be current (less than 16 months from the start of their program).  Upload the most recent copy you have when registering.  Later on go back into your child's profile and scroll to the bottom to upload their new new letter (make sure to do this by May 1, 2024).  

Q: I already uploaded their physician's letter on this site before.  Why do I need to again? 

 A:  Our system only keeps letters for six months.   We are required to review recent letters prior to each program.  As long as your letter/visit is dated less than 16 months from start of session you are registering for, it is good in our system for 6 months. 

Q:  I attached my child's physical/immunization letter and the window keeps popping up.  It doesn't say it was uploaded.  

A:  Sometimes the system does that due to a technical glitch - even though the upload went through correctly.  If for some reason your letter upload didn't go through it will prompt you to upload again at check out.  If it does not prompt you, then you are all set.  If it continues to give you issues you should make sure your file type meets the requirements it states.  (JPG, PNG, DOC, DOCX and PDF files accepted)

Q: Due to documented exemptions my child only has their annual physical letter but no vaccination records.  What do I do?

A:   Upload a copy of the physician's recent physical letter with the child's clearance to participate in school, or sports, camps (missing the vaccination records) and a copy of the religious exemption document. If you have questions direct to programs@hollyhillfarm.org 

Q: My child has allergies and/or may require medicine. Is there a form I need to complete?

A: Our Medicine Authorization Form, found on our program registration site should be completed by September 16, 2024.   FHHF staff can only administer EpiPens and inhalers. We do not administer any other form of medication. 

Q: Is this a drop off or can I stay with my child?

A: Fall programming is a drop-off program.  However, of course, if you child needs help easing in  we understand if they need a little help from you!  

Q: If the program(s) I want is/are filled is there a wait list?

A:  Yes, you can register for a waitlist for the week(s) you want on the registration site. We will notify interested applicants if openings become available based on the order received. We will contact you via email if a spot opens up.  We will give you a set amount of time to reply before we go to the next person.  Emails come from programs@hollyhillfarm.org "Friends of Holly Hill Farm Programs".

Q:  What if I'm interested in scholarship opportunities, do I need to register?

A: This year we are offering Tiered-Pricing.  Tier-C is a reduced cost of participation.  If your family is requesting additional support, complete the form here. Requests are reviewed in the order received.  Please be aware that we have limited funds and may only be able to give up to 20% in funding (in addition to the Tier-C reduced cost).  

Q:  I booked a week but want to swap it for another week that is available - can I do that?

A: Our cancellation policy applies to the original session you are now wishing to cancel.  A  fee of $100 will be applied prior to refund if you are cancelling more than 3 weeks from your program start.  If you are cancelling less than 3 week from the start of the program, there is no refund.  *Exception:  requests to swap the same child into a different week’s session made within 72 hours of original registration and by March 15, 2024 can be granted with a fee of $50.  Requests to switch after this date are subject to our full cancellation policy as stated above.

Q:  We are on the waitlist.  How are we notified?

A:  If a spot becomes available we will contact you by email and you will have approximately 24 hours to reply (we will call if less than 24 hours and the session starts soon).  The email will state the deadline to reply.  If we do not hear from you we will go to the next in line.