Frequently Asked Questions - Program Registration

Every household needs to set up a household account in our hollyhillfarmprogramregistration.org system.  You will set  a log-in and password and use this for your first and all future registrations.  If you have already set this up but forgot your login info you can request to reset it right on the registration page.  

Certain documents are required.  If you have not done done those steps, the program will not let you check out.  Make sure you uploaded your child's physician's letter (if one is not already on file in your online registration account).  You will also be required to complete a MEDICAL FORM with 5 questions.  Forms expire after a certain time, so even if you submitted one a few months ago, it may be out of date and a new one needs to be submitted

In addition many programs require membership.  You must add that to your cart.  Even if you are a current member.  Current members use the promotional code to waive the fee at check out.  

When you register for a program, you will be required to add a membership to your cart prior to check out.  Even current members must take this step.  On the program home page there is information for current members with a promotional code you will use to waive the fee at check out. 

All membership are good for one year from the date of purchase and are tracked in our Membership office.  Our program registration site does no contain our up to date member records.  It is only used to process registrations and memberships are tied to the program/season of the particular registration.  Current members are always able to waive the membership fee or receive the member rate using a special promotional code provided on the program registration page.  

When you click to upload your child's letter, you will then attach your letter and hit submit.  Depending on your browser some people's submission screen does not disappear (so you think it didn't go through).  It likely did go through, the pop up screen just didn't disappear after.  If you are not able to check out because it says you did not submit the letter, you can try again or call our office.  

If you submit the wrong type of file, you will be prompted on the submission screen to try another file type.  

Registration for programs is based on them meeting the age/grade requirement on the start date of the program. If your child meets these requirements and it is still giving you an issue, you can contact our office.  If an override is needed our office can do that registration manually for you.  781-383-6565 or programs@hollyhillfarm.org

Due to limitations with the technology, the system will only automatically provide the 15% sibling discount if they are registered for a same price program.  We recommend you finish your registration and pay.  Our office and refund the discount if you have two or more children signed up and their program prices are different.  programs@hollyhillfarm.org or 781-383-6565

A suggested donation of $50-250 is offered.  However, no donation is required to register or participate.  We welcome alll teen volunteers.  Our registration site will ask you to add "Donate" to your cart before you are able to check out.  You can enter any donation amount from $0.00 to more.  

Make sure when you go to donate that you are making the donation under the same member name as the name of the person registerig for the program (i.e. not the parent's name).