Frequently Asked Questions - Program Registration
Please reach us at programs@hollyhillfarm.org if you cannot find an answer to your question.
Every household needs to set up a household account in our hollyhillfarmprogramregistration.org system. You will set a log-in and password and use this for your first and all future registrations. If you have already set this up but forgot your login info you can request to reset it right on the registration page.
Certain documents are required. If you have not done done those steps, the program will not let you check out. Make sure you uploaded your child's physician's letter (if one is not already on file in your online registration account). You will also be required to complete a MEDICAL FORM with 5 questions. Forms expire after a certain time, so even if you submitted one a few months ago, it may be out of date and a new one needs to be submitted
In addition many programs require membership. You must add that to your cart. Even if you are a current member. Current members use the promotional code to waive the fee at check out.
When you register all families will read the cancellation policy for the particular season/program they are registering for. We require 3 weeks notice in writing prior to the session start. An administrative fee of $100 will apply to cover he costs associated with filling a new spot or funds lost due to vacancy. ($10 cancel fee for one-day and vacation week programs). Less than 3 weeks notice there is no refund. In the unlikely event we can fill your child's spot, we will refund you minus the cancellation administrative fee. See the particulars of your child's program when you register. programs@hollyhill.org
When you register for some programs, you will be required to add a membership to your cart on our registration site prior to check out. For those specific programs even current members must take this step. On the program home page there is information for current members with a promotional code you will use to waive the fee at check out.
When you click to upload your child's letter, you will then attach your letter and hit submit. Depending on your browser some people's submission screen does not disappear (so you think it didn't go through). It likely did go through and you'll know it did because it let you check out. If you are not able to check out because it says you did not submit the letter, try again. If you have any issues contact us.
If you submit the wrong type of file, you will be prompted on the submission screen to try another file type.
Registration for programs is based on them meeting the age/grade requirement on the start date of the program. If your child meets these requirements and it is still giving you an issue, you can contact our office. If an override is needed our office can do that registration manually for you. 781-383-6565 or programs@hollyhillfarm.org
A suggested donation of $100-500 is offered. However, no donation is required to register or participate. We welcome alll teen volunteers. Our registration site will ask you to add "Donate" to your cart before you are able to check out. You can enter any donation amount from $0.00 to more. You can also choose to send in a check made payable to Friends of Holly Hill Farm ("FTFP Teen" in the memo)
Make sure when you go to donate that you are making the donation under the same member name as the name of the person registering for the program (i.e. not the parent's name).
Did you know that our farming and education programs only cover 65% of the costs to operate Friends of Holly Hill Farm? The rest comes from community supporters like you!